Post Sale Support

Comprehensive customer care

Annual Service Contracts
Taking out one of our service contracts is the most cost effective way to access support. Contract customers have priority, enjoy a discount on consumables and for those with offline equipment, have access to free of charge loaner units while we are servicing their equipment.

Regular engineering support visits
Especially useful for sites with large quantities of Dansensor equipment and / or those working multiple shifts. We can arrange regular visits from our service engineers to repair equipment, ensure instruments are optimised, or to carry out preventative maintenance. The frequency and duration of the visits can be tailored to your specific requirements and programmed to suit your schedules.

Dansensor Help Desk
Tendring pacific offer a free of charge Helpdesk during our standard open hours. Staffed by one of our experienced service engineers, our objective is to resolve issues and enable you to get the best out of your Dansensor equipment in as short a time as possible. We therefore have a single engineer dedicated to the Helpdesk enabling your call to be dealt with efficiently.

“How to” Videos
A series of over 60 videos on a wide variety of topics are available on free download from our website. Spoken in clear, easy to follow language that enable an end user or engineer to easily replicate the desired action.
Click here for more information.

Preventative Maintenance Guides
Regular preventative maintenance, carried out according to Dansensor’s recommendations, is critical for the reliable and correct functioning of your equipment. To make the task even easier, we have created a series of Preventative Maintenance Guides which are available as a free download from this website.
Click here for more information.

Spare back-up units
We hold a stock of back up units in our Cambridge Service Centre, available for loan, or rent if you require a spare.

Training of Supervisors and Maintenance Engineers
To help you to get the most from your Dansensor equipment, we offer on-site training of supervisors and maintenance engineers, either on initial installation, or as a refresher course. We can bespoke your training to fit your specific requirements.

Our trainer will bring demonstration units to your site and set up a classroom style training – avoiding the distractions of remaining on the production floor, so the attendees get the most from the time spent. Trainees are supplied with training materials that they keep for their future.