Technical Help Desk

Immediate Telephone and Email Support For Equipment Breakdown

If your Dansensor equipment has stopped working, appears to be malfunctioning, or if you have an unexpected Error Code, please call us immediately.

We’re able to resolve around 50% of problems over the phone, or with a follow up video call, which can dramatically reduce your down time and often remove the need for the unit to be returned for repair.

Call us on 01223 492087, or email techsupport@tendringpacific.com, during office hours:

• Monday – Thursday 08.30 – 17.00
• Friday 08.30 – 14.00

About Our Technical Help Desk
Our Technical Help Desk is staffed by fully trained Dansensor engineers who, with a few diagnostic questions will be able to quickly assess the situation and what next steps to take. It may be possible to identify the solution in that initail phone call, or a next step may be a Whats App / Video Call, which can be extremely helpul for understanding at first hand, what might be causing the issue.

Additional Technical Support

How To Videos
You’ll find additional, practical help on the website, with our series of “How To” Videos that explain the key features and procedures when using the most popular instruments from the Dansensor range.

Preventative Maintenance Guides
Our range of Preventative Maintenance Guides, explain in detail the daily, weekly and monthly maintenance that should be carried out on each of the Dansensor instrumentsand which can help prevent unwanted breakdowns and performance issues between your planned equipment service and calibrations.

Plantstats QC Pro
Customers who have Plantstats QC Pro installed, also have access to remote diagnostics, which may help pinpoint any issues you’re experiencing.